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Customer Relationship Management Overview

Increase sales and customer service with a lower TCO

With experience migrating hundreds of applications to the Cloud for Fortune 500 and Silicon Valley clients, Infogain has strong expertise in Salesforce Service Cloud, Salesforce Sales Cloud, Oracle ServiceCloud/Right Now and ServiceNow.

When you partner with us, we help you:

  • Achieve reductions in operational costs and the effort required to deliver superior customer experience throughout the customer lifecycle.
  • Lower total cost of ownership with ROIs ranging from 80%-160%. and a break-even achieved in 11-20 months.
  • Deliver a superior track record for delivery with an average satisfaction score of 4.5 out of 5.
  • Increase performance, scalability and security.
  • Reduced capital expenditures.
  • Develop an omnichannel customer experience that increases loyalty and sales.
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Customer Relationship Management Solutions

Salesforce Sales & Service Clouds

  • Business-objective driven implementation and post-implementation support.
  • A UX experience that wows users.
  • Actionable customer insights with granular reporting and better analytics.
  • A unified customer experience—a complete picture of the customer that enables a rapid and accurate response from all touchpoints.
  • Industry best practices developed from large Salesforce implementations, including aligning your core team as business enablers to solve business (not system) issues.
  • Consultants with a deep understanding of sales and service areas.
  • Pre-built frameworks and reusable code for data migration, integration and other common functions.

Oracle Service/Cloud Rightnow

Infogain offers a complete range of implementation services to achieve business goals by leveraging powerful RightNow functionality, including RightNow CX Cloud Service Implementation, Customer Portal Development and RightNow Integration.

  • Modernize, centralize and optimize your contact center operations, leveraging our transformational Customer Support Services.
  • Ensure consistency of interaction across multiple customer touchpoints.
  • Enable your support organization to become a strategic business unit that promotes customer loyalty and collaboration.
  • Reduce support costs by facilitating the most effective channels for customers to interact with support agents, deflecting calls and increasing agent effectiveness.

ServiceNow

Digitally transform customer service by connecting departments, workflows, and systems to proactively resolve customer issues. Our application makes it simple to integrate your Salesforce cases, users, accounts and opportunities. Designed to scale to large data sets and to cause minimal load on either system, Salesforce Service Now benefits include:

  • Fix—and even prevent—issues by connecting customer service to other departments for faster resolution.
  • Automate common requests such as password resets with out-of-the-box self-service.
  • Completely data-driven, simple to include new tables and/or logic.
  • Bidirectional integration.
  • Ability to handle large volumes; initially performs a full import, then only loads updates.

Infogain Advantages

Expertise

Infrastructure and Cloud experts who know pre-built accelerators and framework

Expertise

Infrastructure and Cloud experts who know pre-built accelerators and framework

World’s Largest MS NAV Implementation

5 years’ experience managing the world’s largest MS Navision Axapta implementation, with more than 300 entities

World’s Largest MS NAV Implementation

5 years’ experience managing the world’s largest MS Navision Axapta implementation, with more than 300 entities

Deep Integrations

From Oracle EBS to Salesforce for full quote-to-order automation

Deep Integrations

From Oracle EBS to Salesforce for full quote-to-order automation

Global Partnership

Partnerships with leading platform providers such as Microsoft Windows and Amazon Web Services (AWS)

Global Partnership

Partnerships with leading platform providers such as Microsoft Windows and Amazon Web Services (AWS)

Superior Track Record

An average satisfaction score of 4.5 out of 5

Superior Track Record

An average satisfaction score of 4.5 out of 5

  • Expertise

    Expertise

    Infrastructure and Cloud experts who know pre-built accelerators and framework

  • World’s Largest MS NAV Implementation

    World’s Largest MS NAV Implementation

    5 years’ experience managing the world’s largest MS Navision Axapta implementation, with more than 300 entities

  • Deep Integrations

    Deep Integrations

    From Oracle EBS to Salesforce for full quote-to-order automation

  • Global Partnership

    Global Partnership

    Partnerships with leading platform providers such as Microsoft Windows and Amazon Web Services (AWS)

  • Superior Track Record

    Superior Track Record

    An average satisfaction score of 4.5 out of 5

Customer Relationship Management Insights