Infogain – Enabling Digital Transformation

In a candid conversation with Neha Bahri, Infogain CTO, Ramesh Subramanian, provide information on the brand Infogain and how digitalization is taking toll over IT sector…

What is the core business of Infogain?

Infogain is an IT Services and Consulting firm providing technology solutions for Retail, Travel and Hospitality, and High-Tech, Insurance and Healthcare verticals. The company specializes in areas such as software product engineering, digital service automation, cloud, mobility, testing and business intelligence and analytics. Infogain has close to 4000 employees and 9 delivery centers across US, Europe, the Middle East, Asia Pacific and India.

How is Digital Transformation shaping in India? Infogain’s strength in the digital space? 

Globally technology is going through a phase of disruption and the effects are prominent in India as well. More and more companies are adopting digital technology across sectors and are moving their business operations and models online, adapting to the changing technology and customer requirements.

The depth and penetration of e-commerce services, including last mile delivery options, has greatly changed customer habits across India. But to look beyond B2C services, we are seeing the growth of G2C services as well, pioneered by the redoubtable ministers of the current Central Cabinet who enable citizens to “talk” to them directly on Social Media platforms. The adoption of initiatives such as online testing for drivers licenses, e-Challans for traffic management etc. are but small steps towards getting better services for citizens.

There are multiple factors, which are favourable in pushing the growth – Digital India, Skill India, Make in India and multiple other initiatives launched by the Indian Govt. to ensure people are skilled and technology is used to improve their life. It can impact the key sectors like education, agriculture, water reservation, and healthcare to name a few. For example low cost smartphones and high-speed Internet connectivity are now available even in the rural areas with the government’s efforts towards enabling national optical fibre network across 2.5 lakh gram panchayats in India. We see examples beyond the formal sector each day, a recent newspaper report quotes a story of a Mobile App that enabled a 100%-plus growth for a grape farmer in Maharashtra.

But as in everything, India is a land of contrasts, and we have a very long way indeed to go before we can consider even the formal sector to be “digitized”.

Infogain has strong practice and dedicated teams for Usability Engineering, Mobility, Analytics, Cloud and Customer Relationship Management. We have a strong partner network with leading technology vendors, which further adds to our competency in the digital space. We are focusing on building our solutions, IPs, frameworks and accelerators in emerging technologies to bring in efficiency and fast-track the digital transformation journey of our clients.

How would you differentiate between the traditional enterprise solution and digital enterprise solution?

The basic difference lies in the approach on how enterprises consume or use technology has transformed. Earlier enterprise solutions were used to bring in efficiency by automating a particular process or linking a few departments. For e.g. ERP implementation enable a better movement of information and more efficient supply chain management. Traditional enterprise systems used to operate in silos and the bigger picture on how various systems, processes, geographically dispersed units can be consolidated to give a faster, consistent experience to customers was never thought of. Traditional enterprise solutions were inflexible, license based, expensive which takes huge time and manpower to implement.  The operating costs were high with regular maintenance, upgrades and then training your team on how to use the software.

With the advent of digital solutions, the way enterprise solution was delivered has changed completely. You don’t need to invest heavily or wait for years to assess and implement a solution. Cloud has made it easier for even SMBs to adopt solutions that were once only adopted by large enterprises with sizeable IT budgets. The rise of SaaS enabled you to get the same service in a more flexible way without any upfront investments in manpower and technology. You can pay based on your usage and can scale it as and when required. Another revolutionary change has been enterprise software today is much easier and simple to use, with a friendly user interface. For a long time, traditional software was extremely difficult to operate, giving nightmares to employees.

Does Traditional enterprise solution still hold some value?

Yes, traditional enterprise solutions may not go away completely. It may be difficult for enterprises to modify their business models or processes completely and start from scratch by scrapping their legacy technologies. Companies need to bring in flexibility and integrate technologies like cloud, mobility or analytics into their existing systems. Even the service providers are assessing their existing license based software to see how they can bring in more flexibility or include new features to ensure survival.

Can share some trends in digitalization enterprise solution?

Predictability and intelligence are two gains form the changes bought about by technology today. The consumer is connected and empowered with information to make choices making it imperative for business to adapt fast to their changing requirements. From machines to gadgets to apps or online a lot of data is accessible. This is not only shaping consumer preferences and expectations but also shaking traditional business models and forcing them to adapt to newer real time processes, delivery models and faster turnaround time. This has lead to a growth in networked business environment that is collaborative and responsive shifting their business processes from traditional to hybrid models to be able to efficient leverage newer technologies. Some of the technology trends shaping this disrution are Mobility, Data Analytics, Machine learning, IOT, Artificial Intelligence, Cloud and Social Computing.

What is the various new development happening at info gain? Plans for any investment? 

Infogain has recently been ranked among “Dream Companies to Work For 2017” at World HRD Congress. Infogain has been recognized by Zinnov, as an “Established Niche Player” in its recent study on the global rankings of service providers in the ER&D segment for 2016.

Geographically we are present at all strategic locations and has strong employee base. This year we plan to continue the momentum in investment and build our capabilities in the automation and intelligence space by strengthening partnerships and alliances, investing in joint CoEs with clients and building IPs and frameworks.

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