Oracle Knowledge Upgrade Steps Up Customer Service
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Oracle Knowledge Upgrade Steps Up Customer Service


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Background

The client is a global technology company that works in partnership with a broad range of industrial and commercial customers to design and supply advanced technologies that optimize their operational performance and profitability. From oil refineries and power stations to mining companies and appliance manufacturers, the company’s software, systems and controls enable its customers to monitor, control and automate their products and processes.

Solution & Scope of Work

Infogain’s knowledge management experts worked directly with the client’s team to evaluate business requirements and compare them with the capabilities in the latest release of Oracle Knowledge. Based on their situation, our team documented and quantified anticipated benefits, then delivered a roadmap, recommendations and plan of action.