Our client is the 2nd largest health insurance provider for US Government employees, with approx. 2 million policy holders. They are a self-insured, not-for-profit association providing health and dental plans to federal employees and retirees and their families through the Federal Employees Health Benefits Program and the Federal Employees Dental and Vision Insurance Program.
The client realized the profound impact digital and cloud technologies had across businesses and industries and did not want to be left behind. They hired a leading consulting firm to strategize on their business and technology landscape for the future – with the goal of capturing market share and drive profitability. This could be attained by gaining a larger share of the 'customer's wallet and attaining higher customer satisfaction levels.
One of the key assets that would play a role in attaining their business objectives was the online customer portal – the main point of interaction with customers. Approx. 70% of their customers would interact with the client solely through the portal.
The client decided to re-engineer the customer portal from the ground up to create a technologically advanced and modern platform that would be easier to maintain and manage. It also had to support their new business and product initiatives with agility, performance and scalability goals.
The new customer portal was developed in-house and deployed on the Azure Cloud. During the deployment planning, the 'client's attention shifted towards the ongoing managed and operations of the customer portal. They were looking for experts who could provide ongoing Infrastructure and Application platform managed services.
With deep DevOps, and Cloud transformation expertise, and health insurance domain knowledge, Infogain was recommended by Microsoft as a preferred services partner.
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