Infogain implemented SAS and BI solutions with leading mobile network operator Download Now

Business Challenges

The client was implementing marketing campaigns with an Excel spreadsheet, IBM Database 2 (DB2) and a solution called “IRIS.” They were experiencing cumbersome and slow manual analytics. As a result, their subscribers would receive information that was 15 days or older. Launching activity was slow, with a reach of 8 out of 22 telecom circles, and 50 campaigns.

The client wanted an automated solution that was efficient and effective for building and maintaining a loyal customer base. They chose the SAS® Campaign management solution with innovative features consisting of a user-friendly interface, advanced analytics, superior information management and custom campaign processes. The client chose the SAS® product and the services of Infogain to meet multiple business objectives including:

  • Customized and tailored campaigns
  • Better customer segmentation
  • Targeted and personalized messages with best offers
  • Increased effectiveness and efficiency
  • Increased return-on-investment
  • Cross-sell and upsell services
  • Churn analysis and forecasting