This IDC perspective showcases Infogain's global execution of robotic process automation (RPA) for an IT services client across 13 APAC countries. This includes use cases of desktop automation, process automation and considerations for cognitive automation and machine learning. This IDC perspective provides details on the business challenges, scope of work, methodology and implementation and indicates the cost savings and productivity gains achieved by task/process.
The network and datacenter services provider engaged with Infogain almost three years ago when its financial unit was looking to transform and optimize several financial and operational processes. The challenges faced were two fold:
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