Knowledge management implementation benefits customers and agents alike. Search accuracy increases, call resolution times shorten, and users get a sense of accomplishment by adding value to the knowledge base. Call volumes decrease as customers get what they need, quickly. Our experience-based solution design includes user interface customization, information manager repository design, data dictionary development and content migration.
Infogain’s Oracle Knowledge implementation approach includes:
- Requirement Analysis
- Fit-gap Analysis
- Solution Design
Oracle’s knowledge management products, formerly known as InQuira, offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications and databases used to store enterprise content. Infogain leverages the Oracle Knowledge application’s diverse-use architecture, which provides solution management functionality to integrate with other Oracle CRM Applications, such as Oracle iSupport, Oracle TeleService, Oracle Field Service, Oracle Depot Repair and Oracle Email Center.
For more information on Infogain’s Oracle Knowledge Management Implementation, please visit: http://www.infogain.com/oracle-knowledge-management/implementation.html