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Managed Service & Support Overview

Post project delivery, organizations need a complete range of services to confirm they are fully supported.

Once the projects are delivered, questions that need attention:

  • Am I adhering to the support SLA’s
  • How can I manage changes?
  • How can I manage downtime?
  • How can I manage releases?
  • Does the support volume justify my investment?
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Managed Service & Support Solutions

Managed Service & Support Solutions

To ensure smooth and effective operations, Infogain provides managed service and support offerings for your automation program. Our experience in providing managed service and support covers assessment, production support, enhancements and migration, monitoring and administration. Our services include:

  • Current portfolio assessment and recommendations
  • Levels 1,2, and 3 support across tiers (8*5, 16*5, 24*5, 24*7)
  • Incident management
  • Change Management
  • License management
  • Monitoring and utilization
  • Access management
  • Value-added services i.e. process enhancement and advanced automation

Overall, Infogain delivers performance transformation through the integration of multiple automation toolsets, processes, and technologies. Some of our ready reckoner assets/checklists includes the defect creation process, incident handling checklist, release, and deployment checklist.

Infogain Advantages

Automation on Google Cloud

Among the first to implement automation solutions on Google Cloud

Automation on Google Cloud

Among the first to implement automation solutions on Google Cloud

Certified Experts

150 trained and certified automation experts

Certified Experts

150 trained and certified automation experts

Automation Lab

State of the art automation lab with multi-domain and process optimization experts

Automation Lab

State of the art automation lab with multi-domain and process optimization experts

Repository

Repository of artifacts with best practices and checklist

Repository

Repository of artifacts with best practices and checklist

Customer Satisfaction

Experience

Project experience on different RPA ecosystems: Automation Anywhere, UiPath, BluePrism, Microsoft Azure, Google Cloud

Customer Satisfaction

Experience

Project experience on different RPA ecosystems: Automation Anywhere, UiPath, BluePrism, Microsoft Azure, Google Cloud

  • Automation on Google Cloud

    Automation on Google Cloud

    Among the first to implement automation solutions on Google Cloud

  • Certified Experts

    Certified Experts

    150 trained and certified automation experts

  • Automation Lab

    Automation Lab

    State of the art automation lab with multi-domain and process optimization experts

  • Repository

    Repository

    Repository of artifacts with best practices and checklist

  • Customer Satisfaction

    Experience

    Customer Satisfaction

    Experience

    Project experience on different RPA ecosystems: Automation Anywhere, UiPath, BluePrism, Microsoft Azure, Google Cloud

Managed Services Insights