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Life Sciences & Healthcare - Salesforce Overview

Healthcare organizations strengthen customer relationships and accelerate growth with Salesforce (SFDC)

The healthcare industry is adopting smarter technologies that strengthen their customer relationships and lead to growth. Organizations that invest in Salesforce gain workforce productivity and customer satisfaction. Recently, we helped a large US healthcare service provider by designing a portal built on the SFDC platform that utilized web and mobile devices. The solution provided a single point interaction system that allowed their customers to view their personal lab test results and track their general wellness online. We provide specialized solutions and accelerators covering sales automation, mobility, contact center, integration, customized online forms (e.g. eSignature, eForms) and more. With our solutions, you get a personalized 360-degree view of relevant customer information. In addition, our Salesforce expertise includes Sales Cloud, Service Cloud, Marketing Cloud, Custom Cloud, Chatter and Force.com platforms.

Advantages for working with Infogain include:

  • SFDC Centre of Excellence (CoE) and 75+ certified Salesforce consultants
  • Ability to mobilize deep skilled SFDC professionals in short lead times
  • Agile development/implementation methodology with rapid deployment
  • Comprehensive service across all Salesforce products and industry-ready solutions
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Life Sciences & Healthcare - Salesforce Solutions

Consulting & Assessment

Our SFDC consulting and assessment begins with an SFDC Strategy and Roadmap that includes a product evaluation and edition comparison that aligns the SFDC implementation to your business goals and objectives. Additional services include:

  • Proof of Concept
  • Scope a pilot or project
  • Salesforce platform assessment
  • Gap Analysis
  • Health check
  • Product Evaluation

Application/Architecture Design

With our application/design phase, we present architecture options and recommendations for building desired capabilities in Salesforce, including:

  • Architect high-performing Force.com technical solutions
  • Defined approach to handling large data volumes and complex integrations
  • Apply industry best practices to a solution

Development & Deployment

In this phase, we develop business requirements and process mapping, in addition to:

  • Sales cloud and Service cloud configuration
  • Customization using Apex / Visual Force coding
  • Load data

Deployment includes release/environment management, in addition to:

  • Unit and Integration testing
  • Functional / Performance testing
  • Change management
  • User on-boarding / termination

Data Migration & Integration

We offer a comprehensive data migration solution to migrate data from on premise systems such as Siebel to SFDC. We will also convert/consolidate data from existing systems into formats and data structures of SFDC. Our integration design and approach:

  • Integrates back office systems such as SAP or Oracle ERP with Salesforce.com
  • Batch data integration for reporting or workflow purposes

Quality Assurance

Infogain’s QA services adhere to best practices and include:

  • Templates and standards
  • Role and Profile standards
  • Guidelines for usage of APEX Code, VF and other advanced customizations in SFDC
  • Project Governance

Maintenance & Support

We offer Agile Implementation and Maintenance that uses a unique iterative Implementation methodology and includes post implementation support and shared services model for support. Services include:

  • Application Maintenance
  • Application Monitoring and management
  • Customer support
  • Customer Trainings

Infogain Advantages

Agile Work Process

For timely quality deliveries and regular customer engagement

Agile Work Process

For timely quality deliveries and regular customer engagement

Certified Practitioners

Certified Guidewire/CPCU/LOMA certified Insurance professionals

Certified Practitioners

Certified Guidewire/CPCU/LOMA certified Insurance professionals

Ready to Use Frameworks

Insurance Center of Excellence with ready to use frameworks

Ready to Use Frameworks

Insurance Center of Excellence with ready to use frameworks

3rd Party Implementations

Third Party Implementation Expertise with Mitchell-Guidewire platforms

3rd Party Implementations

Third Party Implementation Expertise with Mitchell-Guidewire platforms

Expert Consultation

Transformational IT roadmaps to drive sustained, profitable growth

Expert Consultation

Transformational IT roadmaps to drive sustained, profitable growth

  • Agile Work Process

    Agile Work Process

    for timely quality deliveries and regular customer engagement

  • Certified Practitioners

    Certified Practitioners

    Certified Guidewire/CPCU/LOMA certified Insurance professionals

  • Ready to Use Frameworks

    Ready to Use Frameworks

    Insurance Center of Excellence with ready to use frameworks

  • 3rd Party Implementations

    3rd Party Implementations

    Third Party Implementation Expertise with Mitchell-Guidewire platforms

  • Expert Consultation

    Expert Consultation

    Transformational IT roadmaps to drive sustained, profitable growth

Healthcare Insights