Infogain Knowledge Management Services
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Digital Workplace Solutions

Knowledge Management

To succeed in providing outstanding customer service, customer service organizations must be proactive and nimble, giving contact centers, field and service agents easy, immediate, fast and accurate information. With over 250,000 hours of Knowledge Management work delivered to Fortune 500 companies, Infogain’s end-to-end knowledge management services enhance productivity, boost cross-selling and up-selling, and increase ROI while minimizing operating costs.

Services

Consulting

Consulting

We conduct discovery workshops and assessments to understand pain points, determine a knowledge maturity baseline and set a target, and provide recommendations, implementation road maps and estimations.

Migration

Migration

We migrate knowledge from existing sources such as Oracle Knowledge Foundation, Oracle Knowledge Management, SharePoint and other third-party KM systems.

Implementation & Integration

Implementation & Integration

We implement Oracle Knowledge Advanced (KA), and create significant business value with tight integration to CRM systems including Siebel, Salesforce.com and Remedy.

SLA-Based Production Life-Cycle Management Services

SLA-Based Production Life-Cycle Management Services

We help you increase efficiency and customer satisfaction through L2/L3 application support, monitoring, and maintenance related activities as well as other value-add services such as search tuning.

SmartSearch

SmartSearch

Achieve a unified search experience with Infogain’s SmartSearch, a knowledge management accelerator featuring machine learning-driven search tuning for enterprise search.

Experience

Infogain’s knowledge management services enable enterprises to improve their customer service experience, reduce costs and enhance their competitive advantage.

Content Migration from Existing Sources

Content Migration from Existing Sources

Integration with CRM and Surrounding Systems

Integration with CRM and Surrounding Systems

Process Optimization

Process Optimization

Sophisticated Search Tuning

Sophisticated Search Tuning

UI Customization

UI Customization

Reporting Development and Customization

Reporting Development and Customization

Assessment of Content Gaps and Quality Issues

Assessment of Content Gaps and Quality Issues

Best practices-led repositories design and content governance policies

Best practices-led repositories design and content governance policies

Why Work With Us

As an Oracle Gold Partner, Infogain is closely aligned with Oracle’s strategies and roadmap

As an Oracle Gold Partner, Infogain is closely aligned with Oracle’s strategies and roadmap

Over 15 years’ experience with the customer service function

Over 15 years’ experience with the customer service function

45 KM projects completed, including in BFSI and telecom

45 KM projects completed, including in BFSI and telecom

Pre-built migration templates and integration checklists that accelerate implementation

Pre-built migration templates and integration checklists that accelerate implementation