To succeed in providing outstanding customer service, customer service organizations must be proactive and nimble, giving contact centers, field and service agents easy, immediate, fast and accurate information. With over 250,000 hours of Knowledge Management work delivered to Fortune 500 companies, Infogain’s end-to-end knowledge management services enhance productivity, boost cross-selling and up-selling, and increase ROI while minimizing operating costs.
We conduct discovery workshops and assessments to understand pain points, determine a knowledge maturity baseline and set a target, and provide recommendations, implementation road maps and estimations.
We migrate knowledge from existing sources such as Oracle Knowledge Foundation, Oracle Knowledge Management, SharePoint and other third-party KM systems.
Implementation & Integration
We implement Oracle Knowledge Advanced (KA), and create significant business value with tight integration to CRM systems including Siebel, Salesforce.com and Remedy.
SLA-Based Production Life-Cycle Management Services
We help you increase efficiency and customer satisfaction through L2/L3 application support, monitoring, and maintenance related activities as well as other value-add services such as search tuning.
Achieve a unified search experience with Infogain’s SmartSearch, a knowledge management accelerator featuring machine learning-driven search tuning for enterprise search.
Infogain’s knowledge management services enable enterprises to improve their customer service experience, reduce costs and enhance their competitive advantage.
Content Migration from Existing Sources
Integration with CRM and Surrounding Systems
Sophisticated Search Tuning
Reporting Development and Customization
Assessment of Content Gaps and Quality Issues
Best practices-led repositories design and content governance policies