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Digital Experience

Infogain’s Digital Experience helps clients overcome today’s challenges and improve business results through emerging technologies. We help you create new market opportunities through disruptive, customer-centric experiences and data-driven decisions.

The business landscape is in a state of constant evolution. To keep up, your business needs to leverage digital at every possible touchpoint.

Unlike some vendors, when Infogain says "digital transformation," we mean “business model transformation.” We create value across your entire digital transformation journey. Our digital success stories, transformation case studies and proof-of-concepts speak for themselves. Infogain delivers a competitive and digital framework for a scalable, sustainable business that is continuously optimized.

With Infogain businesses can expect an end-to-end digital transformation:

  • Decades of industry expertise and successful implementations for Fortune 500 and Silicon Valley companies
  • A complete digital transformation roadmap for business modernization
  • The development and implementation of digital technologies
  • A seamless digital process managed by us
  • Follow-up to ensure that you stay 100% connected
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Digital Solutions

Knowledge Management

Deliver the most relevant, personalized information to every customer who interacts with you. Do more than compete. Win.

  • Reduce call resolution time by 50%.
  • Decrease issue resolution time by 33%.
  • Experience a three-fold increase in customer self-service.
  • Benefit from a 5%-10% increase in upsell/cross-sell with the help of intelligent analytics and personalized recommendations.
  • Achieve a 90% increase in search relevancy.
  • Increase customer satisfaction and agent morale.

Enhancing the User Experience

Create smarter user interaction designs.

  • Increase engagement by 29% (results for our client, Global Insurance Company).
  • Improve customer product acceptance and adoption.
  • Increase market share.
  • Enhance user productivity and satisfaction.

Stay-Connected Mobility

Create value through our innovative mobility solutions.

  • From ready-to-use consumer apps to mobile apps for monitoring glucose, Infogain has every industry covered.
  • Improve your brand perception.
  • Gain a competitive advantage.
  • Achieve faster time-to-market.
  • Enhance customer satisfaction.
  • Improve productivity and growth.
  • Increase retention and loyalty.

Stay Available-Cloud

We help lead your digital journey through the Cloud, whether you’re a smaller organization or a Fortune 500 company. Our end-to-end Cloud enablement solutions seamlessly integrate into any IT system. We offer:

  • Experience leading the migration of hundreds of applications.
  • Lower total cost of ownership with ROIs ranging from 80%-160%, and a break-even achieved in 11-20 months.
  • A superior track record for delivery with an average satisfaction score of 4.5 out of 5.
  • Increased performance, scalability and security.
  • Reduced capital expenditures.
  • A seamless transition with minimal risk and interruption to business.

Unified Automation Platform

Infogain offers a quality automation framework that reduces human effort, and frees up your staff to focus on the strategic thinking that moves your business forward.

  • Decrease test script execution time by 60%.
  • Achieve 5X your current test case efficiency.
  • Increase quality of test & QA outputs by 80%.
  • Reduce application QA cycles from 13 days to one day.
  • Improve test execution accuracy by more than 99%.
  • Reduce defects from an average of 10 to less than 2 per 1, 000 lines of code.
  • Reduce test suite maintenance costs by 70%.

Robotic Process Automation

Infogain helps humans and bots work together. When you partner with us, you can expect:

  • An increase in productivity of 3, 000-plus man hours in the first year.
  • Up to 80% in savings.
  • Less error rates and increased scalability.
  • Lower cost of operations with an average cost savings of 25-30%.
  • Better employee morale.
  • Less time spent on menial tasks, and more time to focus on the strategic thinking that moves your business forward.

BI & Analytics

We help you monetize data.

  • Make faster, smarter decisions with leading analytics—SAS, Qlik Tech, Oracle Business Intelligence and Web Analytics Reporting.
  • Gain a team of 120-plus management consulting and analytics experts.
  • Increase revenue and reduce expenses.
  • Achieve a 360-degree view of customer sentiment.
  • Speed up reaction time to supply chain issues.
  • Optimize inventory and asset productivity.

Social

Demonstrate the true value and ROI of social media to your organization.

  • Drive 12x more sales than all other social channels combined with Lithium.
  • Reduce call center time by 50%, and increase search relevancy by 90%.
  • Take advantage of 24/7 social listening that gives you more time and control over your brand.
  • Increase global engagement, generate community platforms and build and maintain your brand.
  • Increase employee engagement and information-sharing that move your business forward.

Digital Consulting

Don’t let cultural resistance to change, organizational silos and legacy processes stop your digital transformation. When you partner with us, we help you:

  • Transform your business model, culture, products and platform services to stay competitive within the new digital ecosystem.
  • Fast-track your digital transformation around product innovation, customer experience and operational efficiency.
  • Work with hand-picked industry experts to deliver transformation workshops tailored to your business needs.
  • Achieve a 360-degree view of customer sentiment.
  • Speed up reaction time to supply chain issues.
  • Optimize inventory and asset productivity.
  • Maximize retail time and reduce costs.

Digital Customer Service Center

Eighty-six percent of customers have said they’ll pay more for a better, personalized customer experience. Our Digital Customer Service Center gives you:

  • Higher agent productivity and first-call resolution rates.
  • More cross-sell and up-sell opportunities.
  • Higher customer satisfaction and loyalty.
  • Increased process automation and reduced costs.
  • Measurable results with detailed reports across all channels.
  • Higher revenue and increased profitability.

Infogain Advantages

5/50 Largest
Companies Served

Serviced 5 of the world’s largest 50 companies, and 24 of the Fortune 500

5/50 Largest Companies Served

Serviced 5 of the world’s largest 50 companies, and 24 of the Fortune 500

Experience

27 years of strong IT solution development, product development of ISVs, digital expertise

Experience

27 years of strong IT solution development, product development of ISVs, digital expertise

Partners

Partners with technologies and platforms for Cloud, Business Intelligence & Automation

Partners

Partners with technologies and platforms for Cloud, Business Intelligence & Automation

Oracle Gold Partners

Oracle Gold partners managing some of the largest knowledge management solutions.

Oracle Gold Partners

Oracle Gold partners managing some of the largest knowledge management solutions.

Center of Excellence

Usability, automation, test automation, business insights & intelligence.

Center of Excellence

Usability, automation, test automation, business insights & intelligence.

  • 5/50 Largest
    Companies Served

    5/50 Largest Companies Served

    Serviced 5 of the world’s largest 50 companies, and 24 of the Fortune 500

  • Experience

    Experience

    27 years of strong IT solution development, product development of ISVs, digital expertise

  • Partners

    Partners

    Partners with technologies and platforms for Cloud, Business Intelligence & Automation

  • Oracle Gold Partners

    Oracle Gold Partners

    Oracle Gold partners managing some of the largest knowledge management solutions.

  • Center of Excellence

    Center of Excellence

    Usability, automation, test automation, business insights & intelligence.

Digital Team

Pankaj Sabnis

Solutions Head-Cloud

CIOs and CFOs continue to adopt the digital transformation strategies of the cloud, mobility, and big data. They understand the need to respond quickly to market changes, remain competitive and service their connected consumer.

Sumit Sheth

Solutions Head-User Experience

Making the transformation into a digital business is a process. It starts with evaluating where your business is today, and where you want it to be tomorrow. Legacy modernization, UI/UX remodel and reevaluating business processes are the starting point of that journey.

Digital Insights

Partners