“Balance returns on your application portfolio investments with delivering guaranteed levels of service to your stakeholders” Infogain’s Application Management Services (AMS) increase the return on application investments and improve IT organization effectiveness, freeing IT resources to focus onbusiness priorities. AMS delivers support throughout the application lifecycle, beginning with assessment and
By Aashu Chandra Remote-support technology is a proven way to increase agent productivity by empowering them with the ability to access a device directly for more accurate troubleshooting without leaving their desks. Even companies with successful knowledge-base implementations and highly trained agents can find a significant return on investment (ROI)
Established AMS methodologies based on quality processes and decades of experience, customers gain significant benefits including: • Scalable, economical and seamless dual-shore program execution• A process-driven tiered model, which ensures complete encapsulated offerings• Continuous program measurement evaluation and improvement• Quick issue resolution • High adherence to defined SLAs• A defined
With increasing dependency on IT for efficient business functions, IT executives are facing the challenging task of lowering their application support costs while delivering high quality un-interrupted service. Often dominating the overall budget, application management – support, maintenance, and monitoring, optimization and QA – is a key area of focus.
The challenge is to strike the optimal balance between the need to deliver high service levels on existing mission critical applications while investing in new strategic initiatives—all within the ever-scrutinized IT budget. In the absence of a well-structured program, retail organizations face the following challenges: • High cost to maintain