Situation

This US-based technology solutions provider serves the travel and tourism industry, including airlines, hoteliers, travel agencies, and other travel suppliers in more than 160 countries.

travel-and-hospitality-work

Our client aggregates travel services for travel agents and other buyers all over the world

Infogain’s team at the Krakow development center manages the engineering responsibilities for the company’s airline solution product suite, which serves its 135 airline customers, so helping our client integrate organizational change management as it transitioned 70 employees was a natural task for us.


Action

Infogain implemented a rebadging process for 70 employees over six weeks. We provided a rigorous transition methodology, including communications, onboarding activities, orientation, and HR connections. We also provided an employee value proposition, transparent communications, a data-driven approach to measure and drive transition success, and a weekly dashboard to monitor issue resolution and active management. And we did all this in the midst of a global pandemic while under lockdown.

Results

  • Innovate for growth: Innovative financial commitment
  • Design for experience: Minimum disruption and business continuity
  • Speed for value: Smooth employee transition and onboarding within 6 weeks
  • Engineer for reliability: Compliance with local laws regarding transfer/severance
  • 100%

    productivity benefits
  • 70

    employees rebadged
    and onboarded remotely
  • 6

    weeks to complete
    while under covid-19 lockdown