Infogain looking for Project Manager, Dallas, Texas, US 12 - 14 Years Experience in Project Management
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Project Manager with skills Project Management, Angular 4, PHP, Project Management for location Dallas, Texas, US
ROLES & RESPONSIBILITIES
  • Take ownership of customer issues reported and see problems through to resolution
  • Manage complete Support Project (L2/L3) using end to end ITIL processes
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Provide and document RCA
  • Provide corrective actions on repetitive issues for a permanent fix / Problem Management
  • Provide Guidance and Support to other IT Team Knowledge Management processes
  • Provide resolution notes for new issues or work-around
  • keep team members and team lead aware of changes.
  • Build, develop and maintain updated user self-help documentation and quick reference guides for frequently asked questions and changes about the application
  • Enable the users to handle activities on their own
  • Ensure to identify value creation opportunities, design / develop and get it implemented
  • Extensive experience in customer and vendor management
  • Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.
  • Excellent customer-facing skills that include conducting compelling technical briefing and demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.
  • Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status
  • Ability to drive compliance and process adherence
  • Excellent written and verbal communication"
EXPERIENCE
  • 12 - 14 Years
SKILLS
  • Primary Skill: Project Management
  • Sub Skill(s): Project Management
  • Additional Skill(s): Angular 4, PHP, Project Management
ABOUT THE COMPANY

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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