Meaningful work,
meaningful life

Technical Account Manager About the Role Our clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The Technical Account Manager will be working cross-functionally to assist our merchants in scaling up the technical aspects of our products. Externally, you’ll be working with brand-name retailers who are looking to reduce online fraud rates, and increase their bottom line by optimizing, improving, and enhancing their current services. Internally, you'll collaborate daily with various departments including Product, Account Management, Analytics, Data Science, and Development to ensure all relevant aspects of the product life cycle are addressed, being one of the primary points of contact of the Integrations team. The end goal of the Technical Account Manager is to own the technical aspects of integration efforts, upsells and cross-sales to accelerate our merchants’ growth. What You'll Be Doing • • • Build, monitor, and execute joint project plans with clients • • Proactively Initiate and design process improvements, tools, features, and product enhancements. Serve as the main technical focal point for our enterprise merchants, leading upsells, cross-sales and other efforts Analyze clients’ requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products’ capabilities Work closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and services Qualifications • • • • • Coding experience in Ruby, Python, or JavaScript - • Knowledge of SQL, APIs, SDKs • • Enthusiastic problem solver with a proactive approach • Superb English writing and communication skills • Prior B2B SaaS/PaaS/IaaS experience • Experience working with e-commerce and/or payments industry - advantage At least 4 years of experience as a technical account manager/ integrations engineer/ solution engineer / technical project manager working with multiple enterprise customers’ technical and business teams Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources) Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions Enable and optimize the use of tools and data platforms (e.g., schemas, Snowflake, Databricks, Coralogix or similar) Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization Experience with eCommerce platforms such as Shopify and Magento - an advantage