Infogain Recognized as a Major Sponsor for IIT Kharagpur’s Spring Fest 2021 

Infogain is proud to be a major sponsor for  IIT Kharagpur’s 62nd annual social & cultural festival, “Spring Fest 2021”. The event attracts participants from over 700 colleges in India.  

Infogain will also co-sponsor the flagship Jukebox event and Title sponsor of India Calling, BizTech, BranD, and Centifuge.

The annual Spring Fest, which will be held virtually this year, will take place from 19th to 21st February 2021witnessing participants and artists from diverse fields including literature, theatre, dance & music, photography, quizzes, and debates 

Register and participate to be a part of this cultural fest here.

Here’s What Industry Experts Expect From Union Budget 2021

The following is an excerpt from media articles that appeared in Dataquest and Trak.in ahead of the Union Budget 2021.

As you are aware, the Union Budget for the next fiscal year will be announced on 1 February 2021. As the prolonged lockdown has drastically impacted the economy, former RBI Governor Duvvuri Subba Rao says that India will witness a V-shaped recovery. We can expect from the upcoming budget, the strengthening of the digital infrastructure in India. Look at what Industry experts in the market and economy expect from the upcoming Budget 2021.

Eddie Chandhok, President of Global Delivery at Infogain: “The COVID 19 pandemic significantly disrupted economic and business outlook for the year 2020. The integration of technology and digital transformation of organizations across sectors such as retail, manufacturing, travel and hospitality, insurance, etc., will help build resilience as well as play an important role in business recovery over the next year.

Eddie Chandhok, President of Global Delivery at Infogain

With India Inc. reeling under the stress caused by a drop in GDP, weak market, job losses, cash crunch and more, the government needs to continue positioning India as an international IT hub and invest more in the technology for faster creation of digital infrastructure for economic recovery.

In the Union Budget for 2021, we could see emergence of new initiatives and progressive policy interventions that will propel digital adoption across industries. This year, the government will also need to strengthen its focus on the development of emerging technologies, IT, entrepreneurship and quality of talent in the country. Only by incentivizing the use of emerging technologies like 5G, IoT, AI, Cloud and more, will India still have a chance at realizing, what at present looks like, ‘an ambitious goal’ of becoming a 5 Trillion Dollar economy by 2025.”

ChrysCapital-backed Infogain Acquires AI & Analytics Pioneer Absolutdata

Los Gatos, Calif. – December 24, 2020 – Infogain, a Silicon Valley-based leader in human-centered digital platform and software engineering services, today announced its acquisition of Absolutdata, a San Francisco Bay Area-based AI and Advanced Analytics company serving Global 500 clients. Absolutdata’s award-winning NAVIK AI platform and 300 world-class data scientists will significantly enhance Infogain’s ability to engineer superior business outcomes for its clients through the use of cutting-edge AI and Analytics.

Absolutdata has been a leader in utilizing AI and Advanced Analytics to create scalable business impact for enterprise clients across the globe. Using a combination of its proprietary NAVIK AI platform and AI & Advanced Analytics services, Absolutdata enables its clients to grow faster, increase profitable revenue and develop deeper relationships with their customers. Absolutdata has been widely recognized for its innovation and cutting-edge AI solutions.

Infogain’s CEO Sunil Bhatia said, “Infogain’s acquisition of Absolutdata completes our three-pronged acquisitions strategy to help customers’ increasing demand for adopting digital platforms by employing strategy and experience, cloud transformation, and advanced analytics and AI services. Absolutdata’s AI & advanced analytics solutions will transform how companies gain insights, make decisions, and drive business growth. I am confident in our teams’ abilities to collaborate, innovate and create significant value for our clients.  We welcome Absolutdata’s clients and employees to our growing Infogain family.  The acquisition will increase Infogain’s presence in additional market segments such as CPG, telecom, and pharma.”

Absolutdata’s CEO Anil Kaul, Ph.D, said, “Companies across the globe are increasingly looking towards a combination of Technology and AI/Analytics to drive scalable, sustained & profitable business growth. The COVID-19 pandemic has further accelerated digital transformation across organizations. We are thrilled to be joining the Infogain team as we share a like-minded commitment to driving business success through disruptive technologies. As a unified team and company, we are very well positioned to service our clients’ requirements comprehensively and innovatively, as well as providing tremendous growth opportunities for Absolutdata employees.”

This acquisition, Infogain’s third in 14 months, follows its acquisitions of Houston-based Silicus Technologies and Seattle-based Revel Consulting. Data, analytics and artificial intelligence are strategic focus areas for Infogain and will account for 15% of its revenue post-acquisition.

Infogain’s COO Ayan Mukerji, said, “NAVIK AI represents our first commercially available SaaS platform and is part of our broader strategy of helping our clients leverage digital platforms combined with our transformational service offerings. We aim to double our analytics customer base over the next two years and are confident that this acquisition will help us significantly toward achieving that goal.” He added, “Infogain in turn will leverage its strategy & experience, data estate and cloud transformation services to expand our footprint across Absolutdata’s customers to help accelerate digital adoption.”

Wilson, Sonsini, Goodrich & Rosati is serving as legal counsel to Infogain in the United States, Shardul Amarchand Mangaldas & Co. as legal counsel to Infogain in India, and KPMG as the financial and tax advisor to Infogain.  Ernst & Young is serving as the exclusive selling advisor.

About Infogain

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, and retail industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, a ChrysCapital portfolio company, has offices in California, Washington, Texas, the UK, the UAE and Singapore, with delivery centers in Austin, Kraków, New Delhi, Mumbai, Pune, and Bengaluru. To learn more, visit www.infogain.com.

For more information, contact:

Cathy Chandhok
Cathy.Chandhok@infogain.com
+1 (408) 355-6028
+ 91 98115-02386

Infogain Joins eGain EcoNet™ Partner Network

Los Gatos, CA, Dec 8, 2020: Infogain, a leading provider of technology solutions and an expert in software platform engineering, today announced a professional services partnership with eGain (NASDAQ: EGAN), an award-winning provider of customer engagement solutions. This strategic partnership will help drive joint customer acquisition and scale up implementation services to make clients successful.

eGain selected Infogain for its depth of experience in enterprise Knowledge Management and digital customer engagement systems and its processes and frameworks that streamline implementation and enhance quality. Infogain will provide implementation, integration, and managed services for eGain products.
Welcoming the partnership, Infogain’s Chief Technology and Strategy Officer, Nishith Mathur, said, “We are excited to be eGain’s strategic partner for professional services. With our 20 years’ experience in Knowledge Management and leadership in Interactive Digital experience, we will help our mutual clients realize world-class agent and customer experiences.”

JC Rao, eGain’s VP of Professional Services and Support, agreed. “We welcome Infogain as a strategic partner.  They have a strong reputation for delivering framework-driven customer experience deployments that deliver quick value.”

About Infogain
Infogain is a Silicon Valley-based company with digital platform and software engineering expertise in the technology, healthcare, insurance, travel, and retail industries. We accelerate experience-led transformation and delivery of digital engagement systems and platforms. Infogain engineers business outcomes for Fortune 500 companies and digital natives using technologies such as cloud, microservices, robotic process automation, IoT, and artificial intelligence.

A ChrysCapital portfolio company and Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert MSP, Infogain has offices in California, Washington, Texas, London, Poland, Dubai, India, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, New Delhi, Bangalore, Pune, and Mumbai. To learn more, visit www.infogain.com.

About eGain
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub and desktop to serve customers, reduce cost and improve compliance. To learn more, visit www.eGain.com.

 

For more information, contact:

Infogain
Cathy Chandhok
cathy.chandhok@infogain.com
408 355 6028

Sarmishtha Sinha
sarmishtha.sinha@infogain.com
+91 8810573274

eGain
Michael Messner
press@egain.com
408 636 4514

Spot and Other Product Announcements at NetApp Insight 2020

NetApp’s Insight 2020, an annual invitation-only event was held from October 26-29. At this year’s digital conference, NetApp partners heard from cloud industry experts including George Kurian, CEO of NetApp, his twin brother Thomas Kurian of Google Cloud, Microsoft’s Satya Nadella, IBM’s Arvind Krishna and AWS’ Bill Vass. This year’s virtual conference featured previews of NetApp’s new services, all aimed at addressing data challenges in the cloud.  There were also in-depth pieces of training and virtual networking sessions.

“We’re exploiting what we’re really good at in new ways,” said George Kurian of NetApp’s new and updated services, “bringing the performance, efficiency and availability of the mission-critical enterprise to the leading public clouds and bringing the simplicity and flexibility of the public cloud to the enterprise.”

Here are the new products and services announced at the event:

  • Spot made the biggest splash. It’s described as a “storageless” as-a-service system that enables developers to focus only on applications instead of storage to handle the processing of data.  “Much like optimizing compute and containers, Spot optimizes the allocation of storage resources dynamically based on how the application is actually consuming them,” Ronen Schwartz, SVP and GM of NetApp, explained. The optimized storage is NetApp Cloud Volumes storage, which is used through APIs without a need for the customer to configure the storage. Spot deploys automated DevOps and FinOps components, real-time monitoring and advanced analytics to offer data-driven solutions that optimize cloud infrastructure. Spot determines and deploys the ideal mix of computing resources needed to ensure availability and scaling capacity. By automating the optimization of resources, the CloudOps team doesn’t have to be in a constant cycle of manual changes and the Dev teams can work faster without the constraint of insufficient infrastructure.
  • The new NetApp SolidFire Enterprise SDS solution, providing an automated foundation for private clouds with NetApp Element software as standalone software-defined storage that can be deployed on any hardware.
  • NetApp Virtual Desktop Management Service (VDMS), which is a new service based on NetApp’s recent purchase of Cloud Jumper and is powered by a hybrid cloud virtual desktop infrastructure (VDI) design. The new solution allows automation of workspace deployment, unifies application management, and integrates with NetApp Cloud solutions.

Here are the updates announced at the event:

  • Improved NetApp ONTAP software capabilities that offer greater consolidation, deeper cloud ​integration, and continuous data availability for protection of enterprise business applications that run in the cloud or on-premises.
  • Updates to NetApp Keystone Flex Subscription, providing a faster path to a cloud-enabled data center with “pay-as-you-grow” subscriptions for a cloudlike experience on-premises. The Keystone Flex Subscription also offers public cloud integration available through the NetApp partner ecosystem.
  • NetApp Cloud Manager is an autonomous cloud volume platform that provides a single experience to manage NetApp hybrid, multi-cloud storage, and data services across on-premises, Azure, AWS, and GCP storage. It delivers a native cloud experience for advanced data services: data sync, data backup, data tiering, file caching, and compliance. NetApp Virtual Desktop Management Service (VDMS) is a fully managed, cloud-based service with a validated hybrid cloud virtual desktop infrastructure (VDI) design.

Infogain provides a variety of services to companies in the storage space.

The Era of Fearless CIOs

With the rapid adoption of Cloud, CIOs of large organizations with on-prem legacy applications are at a critical juncture. They must show courage and pull the trigger on a complete overhaul of their legacy platforms. Only companies with such fearless CIOs will be able to compete with new age cloud-first companies, and failure to do so will reduce the ability of companies to scale new services and offerings with the ever-increasing customer demands.

Temporary solution and the challenges posed:

A common misconception around cloud strategy is that its main driver for adoption is the cost advantage it offers. However, cloud adoption rose to prominence because it helped companies respond to consumer demands faster.  Early adopters were organizations that wanted to respond quickly to changing customer demands for example for retailers to meet increased demand during the crucial fourth calendar quarter. Today adoption of Cloud is inevitable, with nearly all organizations looking to migrate applications to the Cloud.  However, there is a caveat; the existing business applications were created using the traditional IT paradigm, and as a result, these applications are typically monolithic and configured for fixed/static capacity in a few data centers. Simply moving them to the Cloud will not magically endow them with all the dynamic features of the Cloud.

Our observations show, that there is a general desire to opt for an architecture that keeps core systems on premise, for example legacy mainframes or core ERP and supply chain applications that are too risky to move as they are core to the business operations.  However, microservices can be developed and exposed through API Integration Layer to connect these core applications to cloud services.

As customer and user demands change, more changes in the architecture will be needed, and at some point, such changes will make the whole system untenable. Many enterprises are stuck. They are supporting both their inefficient, traditional data-center environments and their inadequately planned Cloud implementations that are not easy to manage nor as cost-effective as they were perceived.

The Era of Fearless CIOs

Cloud-first companies are challenging legacy organizations:

Many newer companies are cloud-first companies, and they may eventually overtake older organizations purely because they will be able to respond to customer demands faster. CIOs of established organizations therefore need to step up and show the courage to look at completely overhauling their internal systems, while considering that they must not overly disrupt business as usual, through an orderly approach that involves “No Big Bang”.  CIOs will need to look at their internal systems dispassionately or invite a third-party consultant to chart out this journey. This starts with first rationalizing an IT portfolio, including retiring legacy applications that can be replaced with more modern, and cheaper, SaaS offerings, that are cloud native. Another approach is ‘Servicification, ’ leading to ‘Cloudification’(Moving a service to the Internet or the Cloud). While embracing the Cloud can have a significant upside, it requires substantial investment in a multi-year journey. For this reason, such a transformation approach needs active commitment from all at the C-Level with a clear mandate given to the CIO and his/her team.

CIOs who have shown the courage:

The Era of Fearless CIOs

The inset diagram shows how compute and storage demand is moving to cloud services providers and away from enterprise on-prem. Netflix is one of the most known examples of this kind of commitment to and investment in the cloud-enabled, next-generation infrastructure. It spent seven years on its transformation, adopting a cloud-native approach, rebuilding all its technology, and restructuring the way it operated. As a result, service availability has increased, nearing the company’s stated goal of 99.99 percent uptime. This approach has helped Netflix reduce their streaming cost to a fraction of what it was in their own data center. Spotify, which initially chose, for strategic reasons, to have their own IT infrastructure systems, is now opting to move to the Cloud to leverage the scalability and the higher-order functionality it offers. Spotify and Netflix are not the only examples; many well-established enterprises have realized this and are making this commitment too. Maersk is migrating its legacy systems to reduce the cost and operational risk while leveraging advanced analytics to streamline operations. Another company migrating computing and storage capacity to a public cloud is GE Oil & Gas, while Capital One is running its mobile application on AWS.

How can service companies help:

IT Services and engineering companies have been supporting CIOs and CTOs in this journey. This often starts with a workshop that leads to roadmap planning including performing a technology portfolio rationalization. The teams conduct workshops to identify how to make this journey in a phased manner. Generally, such exercises will help get a dispassionate view on how to rationalize the company’s application portfolio. What applications can be retired, what can be replaced with SaaS solutions, what can be migrated as is or with some degree of modifications or that must be re-written. This exercise will help to come up with a clear cloud enablement roadmap design that also meets business and ITs needs, including meeting security and compliance needs. We are also helping CIOs re-architect their legacy architectures, delivering microservices based architectures to meet future scalability needs.

The Final Word:

The companies that will succeed in the next decade will be those whose CIOs who dared to steer their organization to become cloud-centric companies, but did it in a strategic approach that involves no big bang, and engage a partner, such as Infogain, to take them through their journey.