The Challenge
Ubiquitous connectivity. Information wherever and whenever it is required. Immediate response. These are the expectations of customers and the requirements for employees in order for businesses to remain competitive.
Online customers have gone beyond a content driven website. They seek a personalized and self-driven web environment with applications and data customized to their preferences. Employees expect remote access to the company's intranet and information without dependence on human interfaces.
From an IT perspective, this translates into data integration across the enterprise and web-based customer and employee portals founded on the fundamentals of a Service OrientedArchitecture (SOA).
Infogain Solution
The Infogain Self-Service Portal Solution couples the core elements of SOA with best practices for portal design, development and implementation to help customers extend their reach and responsiveness while reducing the operational costs associated with managing disparate data repositories.
Portals enable collaboration of data, applications, tools and software for a common employee task support system. Integrated intranet applications for departments with role-based access provides filtered and secure data on-demand. External partners are provided with a similar blend of self-service support.
The open-standard architecture of portals redefines application management and communication protocols across internal and external user access. Non-persistent and disparate data on the web can be embedded within applications to help you unlock the potential of your business processes and customer/partner interaction.
Portal Types
Client business objectives govern the type of portal deployment. Different portal types cater to the distinct domain requirements of the clients.
- Customer Self Service Portals provide improved self-driven customer services across multiple channels.
- Employee Self Service Portals deliver standard interfaces and real-time access to integrated and streamlined company data, applications and tools.
- Partner Self Service Portals offer secure web-based access to partners for streamlined business integration across the supply chain.
Business Benefits of Self Service Portals
- Integrated web services and business processes through a wide network of data channels
- Enhanced security and control with role-based management
- Improved cross-company business processes and supply chain efficiency
- Reduced customer service costs as well as software, hardware and human resource costs
- Remote access of company intranet and applications for employees over multiple channels
- Improved “Total Customer Experience” and easier identification of potential customers through Click Stream Analysis
- Identification of Customer Life-time Value to enable you to focus on high value customers
- Enhanced Return on Investment
Contact us to learn more about how Infogain can help you leverage the power of Self-Service Portals. |
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