Infogain's Dual-Shore Engineering Initiative
In Brief
The client is a leading CRM Solution Provider. Infogain has provided them with support in various aspects of product development, including porting, quality assurance and maintenance of older releases of the product. Infogain also successfully delivered over 100 implementations of the CRM product during this time. The responsibility on Infogain in the CRM initiative expanded to include maintenance of the new the client's CRM product.
Business Challenges
- High turnaround time for enhancements The client faced a large backlog of requested enhancements and was striving to shorten their turnaround time to a maximum of five days for critical enhancements. The engineering organization faced the classic dilemma of balancing new product feature development with the resolution of existing complex customer requests.
- Dependence on development team Many defects that could not be fixed by the sustaining team had to be forwarded to the development staff, which meant taking resources away from work on new releases. This was often the cause for delays in meeting deadlines.
- Insufficient QA process The regression test suite was not regularly enhanced to include fixes that had been made to address customer-related issues. And later branches of code did not always contain all current fixes due to errors in the roll-up of these fixes from the test suite
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