The Challenge
Surplus information, applications and software have expedited the need for a standard data integration source. Online customers have gone beyond a content driven website. They seek personalized and self-driven web environment with applications and data customized to their preferences. Employees expect remote access to the company's intranet and information without dependence on human interface. Return on Investment is dropping and customer/partner servicing has adopted an upswing trend.
Infogain Solution
Porting applications on the web with the Service Oriented Architecture (SOA) as the driving strategy helps organization add new dimensions to their existing set of applications. Portals are the solution that enables you to move your applications that are running within your organization.
Portals enable collaboration of data, applications, tools and software for a common employee task support system. Integration of Intranet for departments with role-based access provides filtered and secure data on-demand. Partners are provided with a similar blend of self-service support.
Self-service Portals have revolutionized the integration and aggregation of web-wide data and applications. The open-standard architecture of portals redefines application management and communication protocols across internal and external user access. Non-persistent and disparate data on the web can be embedded within applications.
Portal Types
Client business objectives govern the type of portal deployment. Different portal types cater to distinct domain requirements of the clients.
Customer Self Service
The Customer self-service solution that provides improved self-driven customer services across multiple channels.
Employee Self Service
Standard interface for employees to access real-time integrated and streamlined company data, applications and tools.
Business Benefits
- Self-service portals integrate web services and business processes through a wide network of data channels
- Enhances security and control with Role based management
- Improve cross-company business processes and supply chain efficiency
- Reduce customer service costs and works to minimize software, hardware and human resource costs
- Remote access of company intranet and applications for employees over multiple channels
- Improve “Total Customer Experience” and easier identification of potential customers through Click Stream Analysis
- Identify Customer Life-time Value and focus on high value customers
- Enhance Return on Investment with extensible, flexible, scalable and interoperable Self-service Portal Solution
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