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With increasing focus of Retailers on boosting top-line sales, cutting costs, and improving customer experience, not only large global retailers but even mid-sized or small retailers are embracing technology to stay ahead of their competition. To achieve the above objectives, new entrants start by implementing the most basic technology options. As and when their processes mature they move more and more operations under the umbrella of technology driven operations to derive higher benefits.
Infogain has come up with a technological maturity model for retailers which exhibit the range of services / operations that can be benefited by technology with the increasing maturity of the retailer’s processes. We provide services to retailers across all of these maturity levels as demonstrated in the diagram below:
Business Process Management (BPM)
At the lowest end of the spectrum lie the Business Process Management services. As a Retailer‘s business processes mature, they look forward to optimize these processes to cut costs and gain greater visibility and control of these processes. To help Retailers in this endeavor Infogain provides BPM Services to support, optimize and automate business processes. The scope includes process mapping, process benchmarking, process designing, testing and implementation using the BPM tools. To help our customers get the best-in-class solutions, Infogain has tied up with the World Leader in BPM Solutions such as TIBCO and BEA to offer solutions around its iProcess suite of products.
We also work with Industry leaders in the area of EDI Standards, which help our customers to make their business processes compliant to these standards thereby enabling the integration of their processes and systems with their partners.
Store Management Systems
In the area of Store operations, Infogain specializes in implementation of Oracle Retail Suite products such Oracle POS, BO, CO SIM and ORMS, which are most popularly known and applied in Retail industry globally. Apart from plain vanilla implementations of the above mentioned products Infogain also specializes in the design, development and implementation of custom enhancements to these products. Our partnership with Oracle for the implementation and enhancement of these products helps us to leverage their expertise and support to offer our customers the lowest turn-around time and costs. They leverage a common Java-based, scalable, and open architecture that is operating system—and hardware—independent. Benefits include:
- Improves customer service.
- Reduces store operations costs.
- Shared services and a common platform.
- Uses J2EE technology.
- Enables multi-channel retailing.
Web Stores
More and more retailers are now opting for multiple sales channels to maximize their revenue. Apart from the regular brick-and-mortar stores, Internet based Web Stores are among one of the most popular methods utilized by Retailers world wide to enter the arena of multi-channel sales.
Infogain helps its customers to launch new Web Stores, enhance their existing Web stores and also maintain their Web Stores. For our Web Stores solutions we rely on our partnerships with Broadvision, Microsoft and Oracle whose innovative products in this area help us to provide the most efficient and cost-effective solutions built around their products.
Merchandising System
Merchandising Systems enable retailers to coordinate merchandise operations and maintain a single, comprehensive source of consistent and accurate data across business functions and channels. Infogain, in partnership with Oracle provides merchandising solutions built on top of its products like Oracle RIM and RMS. These solutions provide the following benefits:
- Ensures short inventory response time and balance between inventory cost and customer service levels through inventory tracking.
- Allows immediate feedback from the supplier as the data is centralized.
- Functionalities like item maintenance, purchasing, cost management, inventory control, and replenishment result in fewer markdowns.
- Improved communications, customer experience and sales.
- Automated online processes improve productivity, manage high-volume, complex transactions, and lower cost of ownership.
- Calendars and budgets, stock ledger and sales tax help retailers efficiently manage the product costs.
- Employees can devote their time on the increasing sales completely due to less workflow convergence.
- Improves store accuracy and uniformity throughout store network.
Data Ware House (DWH) and Business Intelligence (BI)
For any successful business today managers need a decision support system (DSS), which rests entirely on the effective collection, efficient processing, and timely & concise presentation of data throughout the operations of the company. Data Warehousing and Business Intelligence solutions are an absolute necessity for creating such Decision Support Systems. Infogain’s partnership with the Industry Leader in this area, Business Objects, supports the Retailers with an information based decision making framework using comprehensive Data-warehousing and ETL based solutions to stay ahead of competition.
Quality Assurance
Every process has certain performance parameters, which needs to be ascertained with strong QA initiatives. Infogain, a CMM level 5 company by virtue of experience and number projects executed in past, has acquired the capabilities to provide QA support services to its clients.
This brings an opportunity for its clients to utilize Infogain’s global experience, extensive test case repository, and knowledge of testing best practices in the retail industry.
Business Process Re-engineering (BPR)
As time progresses and business circumstances change, leading companies need to re-evaluate their business processes to deliver optimal business results.
Infogain, with over one and a half decades of experience in the retail industry, has a team of highly experienced professional and business consultants who undertake projects for evaluation and re-engineering of business processes.
Integration with ERP, CRM & Other Legacy Systems
We understand that the investments made by our customers in their various corporate systems, for example ERP, CRM, Inventory Management etc, needs to be leveraged as far as possible to lower the total investment on Technology while at the same time maximizing the benefits.
To this end, Infogain has developed a flexible transaction gateway, which can easily integrate various solutions described above with the legacy systems.
This innovative product is a Web Application Integration Framework (WAIF) that enables structured interaction between Web Applications and existing legacy Systems. One practical application of this is an Electronic Receipt to provide paperless receipts functionality to existing legacy systems (e.g. Email the Receipt to the customer).
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