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EARLY WARNING SOLUTION |
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The Challenge
US warranty claims stands at more than $ 15 billion a year; 2832 pieces of equipment, 1570 tires and 624 toys recalled in the last decade according to Product Recall; Car and truck recalls has crossed all time high 19.5 million units. These figures are enough to scare any manufacturing organizations. To compound the situation new accounting guidelines and legislation require full disclosure or warranty expenses and automakers specifically are required to report warranty details to NHTSA or face fines and punishment.
Most of you in the manufacturing industry must be searching for a solution that will enable extraction of meaningful operational and strategic guidelines from your warranty management process.
Infogain Solution
iQiew from Infogain is a Early Warning System (EWS) that gives you the power to not only analyze the past but help you device critical future strategy for not only warranty process but also design, manufacturing and quality processes. Infogain’s iQiew can:
- Predict when parts will fail
- Reveal hidden early warning indicators
- Track parts and process defects
- Enable rapid resolution of quality problems
- Monitor effectiveness of countermeasures
- Generate proactive defect notifications
iQiew mines disparate customer and product data as well as warranty claims data from multiple customer touch points and sources. It analyzes the mined data to highlight root causes of product defects and calculates cost associated with defective parts. With iQiew dashboard, decision makers get a unified view of relevant quality intelligence to strategize for the future.
Business Benefits
Infogain’s core competency in CRM, Integration and Business Intelligence technologies are combined into the iQiew EWS to extract meaning full information from customer data.
The advanced analytical capabilities of iQiew offer you benefits not only in terms of cost saving but also in terms of quality.
iQiew Cost Benefits:
- Reduce warranty cost
- Reduce number of defective products produced
- Reduce product recalls
- Reduce warranty claim frauds
- Decrease legal risk related to product liability
iQiew Quality Benefits:
- Detect part problems earlier
- Enable rapid defect resolution
- Increase effectiveness of warranty process
- Improve customer satisfaction
- Enhance corporate image
- Reduce time to market for new products
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