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CLIENT TESTIMONIAL |
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| "With the early warning reporting system implemented by Infogain, we linked our consumer affairs, Tech Line, warranty, sales, parts, and QA groups so we not only comply with the TREAD Act, but also identify and solve vehicle problems earlier, reduce customer complaints, and achieve ROI from lower warranty costs."
Jackie Magnuson- IT Project Manager, KIA |
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CONTACT US |
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USA : +1 408 355 6000
UK : +44 (0)1628 421845
INDIA : +91-120-2583745
Email : info@infogain.com |
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| Home » EIT » Services»Contact Center Services |
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CONTACT CENTER SERVICES |
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The Challenge
Contact center managers are always under the gun to increase productivity and to excel at customer service. They also face growing pressure to address increasingly complex inquiries, to cover multiple product lines, to handle a variety of communications channels, and to recognize (and act on) cross- and up-sell opportunities. As if this weren’t enough, customer contact agents are also expected to create a customer experience that retains existing customers and improves the chances of new customer acquisition.
Infogain Solution
Infogain’s contact center services are the answer to your business needs. Transform your business using our knowledge and expertise to deliver superior service with speed, accuracy, and scalability. With our contact center services you get a complete package that includes all necessary components for a customer relationship management strategy that drives profitability.
Infogain’s contact center services are supported by customized, hosted applications that meet a broad range of customer service needs. These applications are built around Infogain's multi-channel customer support platform – a suite of integrated CRM products combined with proven customer service methodologies. Our array of services allows you to deliver a remarkable customer experience that results in high customer satisfaction, with a considerable reduction in service-delivery costs.
Open the lines of communication to your customers via the Web, phone, fax, and e-mail; with our services you can more effectively manage customer interaction through any channel and eliminate the barriers to collecting accurate and up-to-date customer intelligence.
Our Contact Center Services include:
| Customer Service |
Technical Support |
Customer Acquisition |
| Phone, chat, email, and Web assistance |
Level 1 and Level 2 technical expertise |
Sales support |
| Product features and configuration |
Fee-based and toll-free numbers |
Cross-selling and up-selling |
| Status and tracking of customer shipments |
Transparent transfer of after-hours, peak-time overflow, or backup support calls. |
Order processing – all payment methods |
| Billing enquiries |
High-end technical support (UNIX, Windows, OpenVNS, Internetworks, TCP/IP, etc) |
Billing and pricing inquiries |
| Refunds and return processing |
Telephone, fax, VoIP, e-mail, chat, call-me-back, etc. |
Comparative product information |
| Post-contact marketing surveys |
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Answers to common product questions |
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Capture of customer profile and interaction history |
Business Benefits
Some of the unmatched business benefits offered by our contact center services are:
Flexibility – Our services adapt to your business with seamless customization.
Productivity – With a winning combination of control, information, expertise and performance Infogain delivers a continuous improvement in performance levels.
Quality – Get the same level of quality processes and infrastructure irrespective of size of your need.
Reliability – Access industry leading call center infrastructure consisting of right people, technology and processes.
Manageability – Customer relationship, its management and improvements have always been an area of Excellence for Infogain.
Affordability – Drive the advantage of getting both the infrastructure as well as the manpower at a considerably lower cost with increased levels of process as well as quality. |
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CASE STUDIES |
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WHITE PAPERS |
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