|
|
|
| Home » EIT » Services » Customer Relationship Management»Consulting |
 |
 |
CONSULTING |
 |
The Pre-Implementation Challenge
A consultant can be worth his weight in gold during the pre-implementation phase of a CRM project -doing things right from the outset will save time and money in the end.
Whether you're preparing a CRM business plan, defining success metrics, or trying to map desired functionality to data requirements, the guiding hand of an Infogain consultant will help you meet your CRM objectives. Your consultant will also help anticipate barriers to success early on; determine whether the current development environment supports the CRM product; and aid in defining your privacy policy.
Whatever the challenge, Infogain is the right partner to invite along for your CRM journey.
Infogain Solution
Infogain identifies the best CRM solution for your organization according to specific criteria, including customer retention, account management, campaign management, and call center interactions. Our pre-implementation CRM consulting services ensure that you meet with success - quickly. Our solutions include:
- Requirement and need analysis
- Defining success measurement metrics
- CRM implementation roadmap, which includes
- Functionality and data requirement analysis
- Defining CRM data privacy policy
Business Benefits
Infogain's pre-implementation consultancy enables you to:
- Identify the right CRM solution
- Define success measurement criteria
- Create a CRM implementation roadmap
- Optimize the implementation timeline while maximizing ROI
The Post-Implementation Challenge
Too often organizations that have already invested in a CRM system are loathe to discover that many of the business problems the system was supposed to solve still exist. Customer information is incomplete, customer satisfaction remains a mystery, or decisions are still being made without supporting facts. When symptoms like these appear, uncovering the root cause is a daunting challenge.
Infogain Solution
Infogain's post-implementation comprehensive CRM Health Check is a concise, five-day review performed by business and CRM experts who:
- Review the goals of CRM
- Verify the integrity of the CRM system architecture
- Examine the CRM process implementation
- Measure system performance
Business Benefits
At the end of five days the team reports its findings, which:
- Identify the source of each symptom
- Recommend remedies for root problem
- Highlight potential pitfalls
|
|
| |
|
|
Case Studies |
|
|
|
|
|
|
White Papers |
|
|
| |
|
| |
 |
| |
 |
|
|
