Infogain's Clarify Services:
Clarify Insight : Clarify Application Assessment
Using our ‘ClarifyInsight’ assessment solution, we help uncover your specific needs. We evaluate the gap between your business needs and your Clarify application to recommend a roadmap for enhancements, upgrade options, and other changes to enhance usability and performance.
Infogain’s value assessment for your company will include identification of value-based enhancements, prioritization and roadmap for implementation as well as cost and timeline estimates. Performance measurement, identification of relevant changes/enhancements in the application and other areas, scope definition, cost estimates and high-level timelines are an inseparable part of Infogain’s Clarify Performance Assessment program.
See measurable results in a short time, as we chalk out your Clarify success roadmap and make value enhancement assessments that’ll give you that extra competitive edge. You will get a solution that will enhance the effectiveness of your marketing campaigns, increase profitability, customer loyalty and reduce customer support expenditure.
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ClarifyEnrich : Infogain's Clarify Enhancement Services
Infogain’s post-implementation enhancement services range from functionality enhancements to integration of Amdocs Clarify application with CTI and other systems.
Clarify Enhancement Services at Infogain generally begin with a requirements analysis to ascertain possible enhancements to your existing Clarify application for greater business benefit. Services such as architecture/design, customization, integration, testing, data migration, deployment and project management are offered depending on your business requirements.
Clarify Enhancement Services at Infogain include: Requirements analysis , Architecture/design, Customization, Integration, Testing, Data Migration, Deployment and Project Management
Case Study: Experts in Clarify, the Infogain team worked on email integration of ClearSupport with Super eMailClerk of First Choice Software for the client. The team successfully implemented Clear Contracts and integration of datafeed from PeopleSoft ERP back office system. This venture is an illustration of Infogain’s ClarifyEnrich; ClarifyPinnacle and ClarifyWatchtower success.
Case Study: Infogain’s Clarify team provided a CRMInsight performance assessment, CRMEnrich value enhancement assessment, and CRMSuccess enhancements implementation for the service and delivery organization of the client.
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ClarifyPinnacle : Technology Upgrades: Upgrade to Amdocs CRM 7.1
Download Whitepapers:
Upgrading to ClarifyCRM 12.5 Thin Application from Clarify 9.x
Do your business owners wish they could have real time reporting of vendor performance to SLA’s?
In August 2007, Amdocs Clarify released Amdocs CRM v. 7.1. This version has been highly praised in the industry.
- Smart Client framework: Amdocs has launched a next generation presentation layer using Amdocs Smart Client Framework for all employee-facing applications. This framework is based on java based user interface framework with Model-View-Controller paradigm. This framework provides robust palette of user interface controls, multiple document interface, menus, toolboxes, client-side validation and inter form communication etc.
The customization toolkit for Amdocs Smart Client Framework (Designer) utilizing Eclipse provides WYSIWYG drag and drop environment to build and customize the Smart Client Forms.
- Service Assurance. includes the SLA manager and Amdocs Change Manager
- SLA Manager. This allows automated SLA reporting to track each interaction to see if it meets vendor SLA commitments
- Integration Gateway. This allows an html/xml link to other applications, making integration far easier
- Contact Center. Offers a full proof solution for clients requiring a front office billing application and do not need a complete CRM functionality
- Channel Expansion. This feature basically offers 2 services: The AMDOCS email manager and AMDOCS self-service
- Amdocs Email Manager. Creates or updates cases and change request from inbound emails, allowing customer service requests received through email to use the same priority and business process as requests that are received through any other channel
- Amdocs Self Service. Is a portfolio of applications that targets specific requirements of communication service providers.
With extensive experience in Amdocs Clarify, Infogain has completed over 20 Clarify upgrade projects till date.
Infogain’s ClarifyCRM upgrade services ‘ClarifyPinnacle’ can broadly be classified into three stages:
- Pre-Upgrade Stage includes:
- Assessment, Effort estimation
- Interface consideration for external applications
- Mock-upgrades , Environment configuration
- Upgrade Stage includes:
- Product configuration
- Script development Deployment plan
- User interface migration
- Pilot upgrade
- Data cleansing and migration
- Final upgrade
- Post-Upgrade Stage includes:
- Performance tuning
- User acceptance testing
- Training Infogain uses proven methodology to minimize the risk and shorten the time to upgrade
Case Study: The ClarifyPinnacle team at Infogain helped the client upgrade from its existing ClarifyCRM 12.0 application to ClarifyCRM ver 12.5. The client is a world leader in managing change throughout the application lifecycle.
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ClarifyWatchTower: Application Management services from Infogain
Infogain currently provides Clarify application management services to several clients. Our services span all aspects of application management, including level 1, 2, and 3 application support. Your application management arrangement with Infogain can include the following:
- Application support (8x5, 12x5, 24x7)
- Maintenance/Bug fixes
- Change requests/Minor enhancements
- Extended tech-support services
Outsourced application management promotes employee retention by enabling your staff to focus on newer, more exciting technologies and responding to urgent needs of their internal customers. Outsourcing reduces operation expenditures, minimizes downtime, increases system availability, and frees up valuable IT resources.
Infogain offers formalized processes and customized tools for Clarify application monitoring, operations management, incident management, problem management, service building and testing and release management.
Infogain has more than a decade of application maintenance experience and provides long-term management of enterprise applications for leading companies worldwide. Case Study: Infogain’s ClarifyWatchTower team helped the client to build sophisticated capture architecture for supporting contract details among other things.
We would like to share some ideas with you to determine how we may benefit your company.
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