The Challenge
With ever-increasing customer demands, your ability to provide cost-effective, quality technical support in conjunction with mission-critical product development is an ongoing challenge. How can you commit to increased customer satisfaction when the volume of customer support calls is increasing due to new and more complex product releases? How can you reduce turnaround time without the right skills and expertise on your team?
Legacy applications and systems are another challenge. They require ongoing maintenance and monitoring, which means you need knowledge professionals who can make these applications deliver their expected IT business value.
Infogain Solution
Infogain serves leading corporations by supporting and managing their outsourced enterprise applications over long term, often with multi-year ongoing engagements. The Infogain Application Management Practice Solution (AMPS) is based on our experience in managing applications, worldwide, using the global delivery model. The solution provides a full suite of processes, procedures, tools, and operating best practices that substantially accelerate the implementation. The client’s application portfolio is evaluated using the AMPS process methodology to understand the technology, criticality and complexity of each enterprise application. AMPS creates a balance between costs and optimum service delivery by deploying an appropriate mix of resources at the client site and at our offshore Global Development Center.
Infogain's Application Management Practice Solution (AMPS) includes:
Application Maintenance & Enhancements
- Ongoing application releases
- Bug fixes, feature changes, and minor functionality enhancements
- Technology upgrade and/or migration
Application Support to IT/End Users
- 1st and 2nd level support
- 24x7 service, if needed
- Response to ad hoc queries, questions, production problems, or escalations
QA/Release Management
- Central QA services to all development teams
- Release management
With more than a decade of application management experience, Infogain applies a sound strategy for acquiring the knowledge necessary to successfully manage enterprise applications.
Business Benefits
- Freedom from legacy application maintenance
- Reduced total cost of ownership
- Reduced costs of short- and long-term maintenance and sustenance
- Ability to leverage Infogain's skills and expertise in domain knowledge and technology
- Proven processes and quality best practices
- Greater reliability and performance of enterprise applications
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