Whether you are considering your initial CRM implementation or you are unhappy with your existing solution, Infogain can help you achieve your CRM objectives.
The Pre-Implementation Challenge
A consultant can be worth his weight in gold during the pre-implementation phase of a CRM project. Doing things right from the outset will save time and money in the end.
Whether you're preparing a CRM business plan, defining success metrics, or trying to map desired functionality to data requirements, the guiding hand of an Infogain consultant will help you meet your CRM objectives. Your consultant will also help anticipate barriers to success early on; determine whether the current development environment supports the CRM product; and aid in defining your privacy policy.
Infogain Solution
Infogain identifies the best CRM implementation path for your organization according to specific criteria including customer retention, account management, campaign management, and call center interactions. Our pre-implementation CRM consulting services ensure that you meet with success - quickly. Our CRM Consulting Services include:
- Requirement and need analysis
- Defining success measurement metrics
- CRM implementation roadmap, which includes
- Functionality and data requirement analysis
- Defining CRM data privacy policy.
The Post-Implementation Challenge
Too often organizations that have already invested in a CRM system discover that many of the business problems the system was supposed to solve still exist. Customer information is incomplete, customer satisfaction remains a mystery, or decisions are still being made without supporting facts. When symptoms like these appear, uncovering the root cause is a daunting challenge.
Infogain Solution
Infogain's post-implementation comprehensive CRM Health Check is a concise, five-day review performed by business and CRM experts who:
- Review your CRM objectives
- Verify the integrity of the CRM system architecture
- Examine the CRM process implementation
- Measure system performance
The CRM Health Check findings deliver the following results:
- Identification of the source of each symptom
- Recommendation of remedies for the root problems
- Highlighting of potential pitfalls
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