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Aashu Chandra
Leveraging Remote-Support for Application Management
Remote-support technology is a proven way to increase agent productivity by empowering them with the ability to access a device directly for more accurate troubleshooting without leaving their desks. Even companies with successful knowledge-base implementations and highly trained agents can find a significant return on investment (ROI) for a remote-support project... read more...
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Tushar Jain
Simulation in IT Systems
With ever increasing business complexity and automation, IT systems are becoming crucial for the success of all businesses. Any failure or lesser understanding... read more...
NOSQL = Not Only SQL
The need for storing and retrieving data in some form has been there since the invention of Computers and Storage Devices. There have been different storage... read more...
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Krish Khambadkone
HP's acquisition of Stratavia
Last week’s announcement by HP of its acquisition of Data Center Automation firm Stratavia indicates a continuing trend of consolidation in this space...
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Business Intelligence 2.0
The face of Business Intelligence has changed dramatically since the advent of Web 2.0 technologies and the proliferation of the NOSQL movement...
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Insurance in the Cloud
Today anything from oil supertankers to every inch of Diego Maradona's world cup soccer winning legs can be insured. There is a vast array of Insurance...
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SOA vs Traditional Integration
Prior to the advent of SOA, the true contender for Enterprise Integration was EAI. A plethora of tools and technologies emerged in this space quickly to fill the void...
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Cloud Computing Article
From a consumer perspective, the Cloud is ethereal. The experience remains the same with the caveat that there should and will be additional services available to consumers...
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Rakesh Sharma
Industry Outlook: Insurance IT
As we look forward to the rebuilding of economic confidence in this new year, I took a step back to reflect on the impact it will have on the insurance industry... read more...
Insurance Mobility — m-Enabling Your Insurance Solutions
As competition intensifies, insurance companies face the growing challenge of attracting and retaining a new generation of customers and agents... read more...
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Hemen Goswami
VAS India 2010
I attended VAS India 2010 in Mumbai last month. This, the 7th International Conference, focused on contemporary and emerging trends in the mobile VAS segment in India... read more...
Top Technology Trends for 2010
As I look into the year 2010 and beyond, I see a few clear technology areas that most companies would be wise not to ignore... read more...
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Mark Collin
Infogain at the National Retail Federation (NRF) 2010
In addition, the rapid movement towards mobile as a key part of a multichannel experience was very evident at the NRF. The hot topics were true self service... read more...
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