Application Management Services Center of Excellence
Infogain has established a state-of-the-art Application Management Services Center of Excellence (AMS CoE), to keep pace with the ever growing IT landscape and trends in business needs.
The CoE with its skilled pool of resources, IT infrastructure, and access to latest technology, best practices and processes continuously focuses on defining new ways of enhancing and optimizing the most demanded IT applications.
Key features of Infogain’s Application Management Services Center of Excellence include:
- ITSM-based support model leveraging industry standard practices
- Mature processes refined and tested during past ten years with several clients
- Well-defined metrics for support, maintenance and other services
- Comprehensive SLAs for various kind of services and includes risk/reward model
- Complete visibility in metrics, SLAs, exceptions, outages etc., through Dashboard
- Governance Model to minimize the risk and efficient execution
- Flexible resource model providing you ultimate flexibility to meet changing business needs
- Blended delivery methodology leverage both offshore and on-site resources to get optimum cost at minimum risk
- Smooth transition based on Infogain’s comprehensive, risk-free model
- Self-funding engagement gets you enough savings in 1st year so as to fund other strategic development projects
- Application optimization assessment and enhancements helps you enhance and demonstrate the 'value' of your application investment
- Help you move to a Pro-active Support model leveraging Infogain’s services
Partnering with Infogain provides you access to its AMS Center of Excellence and enables you to achieve your business goals with reduced application management costs. Several benefits include helping you to:
- Manage competing priorities
- Lower application TCO leading to increased budget for strategic IT initiatives
- Provide higher service levels by moving toward a pro-active support model
- Leverage resource flexibility to meet changing business needs
- Enhance and demonstrate the value of your application investments
- Optimize you applications through adoption of mature processes and practices
- Enable IT transformation to better meet ongoing business needs
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